Frequently Asked Questions

Q. How do I reserve a party?

A. Parties are booked on a first-come, first-served basis.  To reserve your party date and time, a non-refundable $100.00 deposit is required alongside a signed party contract.  We suggest booking at least 4-6 weeks in advance, although last minute reservations maybe be accommodated if schedule permits.

Q. What happens if I have to cancel my party?

A. Once your deposit is paid, parties can only be rescheduled or postponed.  We will gladly work with you to find an alternate date for your party based upon our availability.  If you choose to cancel your event, your deposit is non-refundable.

Q. What happens if there is a snow-storm, my child gets sick, etc.?

A. In the event of inclement weather, Once Upon A Sundae reserves the right to reschedule your event.  If your child becomes ill, we will gladly work with you to find an alternate date for your party based upon our availability.  If you to choose to cancel your event, your deposit is non-refundable.

Q. What if there is more than one birthday girl?

A. If twins or siblings, then both birthday girls are complimentary and not included in the guest headcount.  If you are splitting a party with a close friend or an extended family member, that is OK- but only one birthday girl is complimentary, the other must be included in the guest headcount.

Q. Can I bring goodie bags?

A. Yes, you are more than welcome to bring in your own favors/goodie bags.  We also sell favors/goodies bags starting at $ 2.50 each.

Q. Can I bring in my own food?

A. With the exception of cake and cookies, food must be ordered through Once Upon A Sundae. We offer a wide variety of hot and cold deli food platters as well as peanut free cupcakes.

Q. Can you accommodate guests with food allergies?

A. It is your responsibility as the party host to check if any of your guests have food allergies.  If one of the children does have an allergy, we will try our best to be accommodating.  Nothing we serve has peanuts or other nuts as an ingredient, but we cannot account for changes in manufacturing processes.  If a guest has severe allergies, we ask that the parent of that guest provide an alternate refreshment for that child that they can bring in.

Once Upon A Sundae, its employees and associates are not responsible for allergic reactions or other medical reactions possibly caused by the menu, makeup, hair accessories, wearing of dress-up clothing, or any other activity taken place before, during, or after the celebration.

In case of liability or financial renumeration due to any possible medical reaction, the responsibility lies solely on the client.